Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Telecommunications Engineer develops, implements, and maintains the configuration and programming of the Regions Contact Center and/or Audio-Visual systems.

Primary Responsibilities

• Helps perform various telecommunication system installations and maintenance routines

• Designs, develops, codes, debugs, tests, implements, and provides daily technical support and maintenance for all applicable applications and systems

• Troubleshoots system issues, determines root cause, repairs, coordinates with vendors when necessary

• Monitors help desk ticket queues and resolves telecommunications related tickets

• Assists in creating, planning, and executing project plans relating to applicable systems and applications

• May research, recommend, and deploy new technologies, under direct guidance

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree and three (3) years of telecommunications experience

• Or, a High School Diploma or GED and seven (7) years of telecommunications experience

Skills and Competencies

• Ability to work under direct guidance

• Basic understanding of voice and data technologies as used in the enterprise network including the public branch exchange and dialed number identification routing

• Basic writing, verbal communication, and technical documentation skills

• Basic knowledge of telecommunication configuration tools, database management, application integration, and security

• Experience with leased lines and call recording applications

• Familiarity with Structured Query Language (SQL), Hypertext Transfer Protocol ( Internet Protocol (IP), and Voice Over Internet Protocol (VOIP)/ Session Initiation Protocol (SIP)

• Working knowledge of applicable software such as but not limited to Cisco Contact Center, Genesys or Noble Dialer, Cisco Control Hub, Cisco Device Connector, Air Medias, and TMS

• Working knowledge of Microsoft Office and Windows products

Preferred knowledge of Brightsign Content Management

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience

This position is required to be onsite at the Riverchase Operations Center in Hoover, AL.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$58,465.55 USD

Median:

$74,650.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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