DescriptionWe are seeking a versatile IT Network Specialist to provide networking, telecommunications, field-audit, and customer-support services across a large environment. This position will support phone installations, voice and network troubleshooting, network-port activation, campus moves, construction projects, room and data-port audits, and technical documentation. This team supports a variety of tools across, including digital signage as well. This is not a network infrastructure admin. Managing the network hardware and software (Cisco route/switch, LAN/WAN) is a separate team's responsibility.The ideal candidate has strong foundational networking knowledge, understands how voice and data technologies work together, and is comfortable shifting between technical troubleshooting and hands-on field assignments. This is an on-site, field-based role requiring regular travel between offices, construction areas, and other facilities.Top Skills Required 1 Networking and Voice/Telephony Knowledge• Understanding of networking fundamentals, network ports, switches, phones, and voice technology.• Ability to diagnose connectivity-related phone issues and communicate effectively with network and telecommunications teams.• Experience with RingCentral strongly preferred. The ability to learn basic platform programming is ok.2 Blueprint, Field-Audit, and Documentation Experience• Ability to read blueprints, floor plans, and as-built drawings strongly preferred.• Experience validating physical spaces, room numbers, data ports, or infrastructure against technical documentation.• Ability to mark up plans electronically and accurately update supporting records.3 Customer Service and Adaptability• Strong communication and interpersonal skills when supporting faculty, staff, departments, and technical partners.• Willingness to handle varied responsibilities ranging from troubleshooting to phone installation, audits, data entry, and patch-cable work.• Dependable, team-oriented approach with a willingness to learn and take ownership of assignments.Key Responsibilities:• Install and support phones and related telecommunications equipment.• Troubleshoot voice, telephone, and connectivity issues.• Coordinate with Network Services and the Network Operations Center.• Facilitate network-port activation for moves, renovations, and new construction.• Install patch cables and complete related field tasks.• Conduct physical audits of classrooms, offices, suites, residence halls, and other spaces.• Compare physical room layouts and network ports with blueprints, maps, and as-built documentation.• Mark up plans electronically using an iPad or similar device.• Help maintain accurate room, circuit, and data-port records.• Perform data entry using internal systems and common productivity tools.• Support building openings, campus moves, renovation projects, and network-readiness activities.• Provide customer support and basic troubleshooting for digital signage.• Deliver a high level of service staff and other customers.Additional Skills & Qualifications• Prior hands-on experience supporting networking, telecommunications, phones, or voice technologies.• Experience with RingCentral or another enterprise telephony platform.• Familiarity with network switches and port-activation processes.• Experience reading construction drawings, blueprints, or as-built documentation.• Experience conducting physical technology, facility, room, or network-port audits.• Proficiency with Microsoft Excel, Microsoft Teams, and general data entry.• Experience supporting a campus, manufacturing plant, hospital, corporate facility, or other large multi-building environment.• Ability to learn new technology, processes, buildings, and internal systems quickly.**Only qualified candidates will be contacted** To be considered, please make sure your resume reflects up to date and relevant experience.Job Type & LocationThis is a Contract position based out of Knoxville, TN.Pay and BenefitsThe pay range for this position is $25.00 - $31.25/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
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