Job Description

Energy Advisor

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

Join CLEAResult as an Energy Advisor! This is a fully remote, phone- and email-based role supporting residential, single-family customers through their energy-efficiency projects. You'll guide homeowners and contractors from initial eligibility through paperwork, program qualifications, and project completion, helping customers understand available upgrades, navigate incentives, and process rebates accurately.

This isn't a typical call center role. Conversations here go deeper, walking a customer through a home energy audit report, explaining what it means for their comfort and their bills, or helping them figure out next steps after a furnace or water heater goes out in the middle of winter. A single conversation might take five minutes or run well over an hour, and it's common for advisors to stay in touch with the same customers for years.

This is a true entry-level role: no building-science background is required, we'll train you on the technical side. What matters most is a strong customer-service instinct and the ability to manage a steady, high volume of customer interactions independently.

You are a great fit if you can...

• Provide individualized, ongoing support to property owners and contractors via phone and email to support project conversion and contract compliance.
• Troubleshoot customer and contractor questions and provide guidance on program requirements.
• Complete rebate processing, calculations, data entry, and QA/QC documentation review with strong attention to detail.
• Accurately record customer and contractor interactions to meet program tracking and reporting requirements.
• Manage a steady, high volume of phone calls and emails independently in a remote setting, balancing and prioritizing both throughout the day.
• Travel occasionally (very infrequent, around twice a year) for local, optional in-person program or contractor events if you're based in the area.
• Communicate comfortably by both phone and email, balancing and prioritizing both throughout the day.

Exciting candidates will have...

• 0-1 years of relevant experience; customer service or high-volume communication experience (e.g., call center) is highly valued.
• Comfortable navigating computer systems (i.e. Microsoft Office) and general technology is a must.
• Strong communication, organization, and documentation skills.
• A genuine interest in energy efficiency, sustainability, or helping customers; no specific degree or major required.
• Detail-oriented to resolve rebate and calculation issues.
• Patience and adaptability for longer, more in-depth customer conversations than a typical high-volume phone role.

Target Compensation: $22/hour

Compensation Range: $19.55 - $27.25

Currency: USD

Type: Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

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